MTS Respects Your Civil Rights - Title VI Policy

 

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The San Diego Metropolitan Transit System (MTS) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color, or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.

It is MTS’ objective to:


• Ensure that transportation service levels and quality of service are provided without regard to race, color or national origin;
• Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of public transportation programs and activities on minority populations and low-income populations;
• Promote the full and fair participation of all affected populations in transportation decision making;
• Prevent the denial, reduction or delay in benefits related to public transportation programs and activities that benefit minority populations or low-income populations; and
• Ensure meaningful access to public transportation programs and activities by persons with limited English proficiency.

MTS provides a formal process for the investigation and resolution of any complaint that alleges exclusion or denial of benefits based on race, color, or national origin.

 

Who can file a complaint?


Any person who believes that they have, individually or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin, may file a Title VI complaint with MTS. A complaint must be filed within 180 days after the date of the alleged discrimination.

 

How do I file a Title VI Complaint?


If you believe you have been discriminated against, you may file a signed, written complaint within 180 days of the date of alleged discrimination. Complaints shall provide all pertinent facts and circumstances surrounding the alleged discrimination that will help MTS reach a decision. The complaint should include the following information:

• Your name, address, and contact information (i.e., telephone number, email address, etc.)
• How, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses.

Complaints sent to MTS should be mailed or dropped off at the following address:

San Diego Metropolitan Transit System
Attn: General Counsel
1255 Imperial Avenue, Suite 1000
San Diego, CA 92101

Printable Form:

Title VI Complaint form - English

Title VI Complaint form - Spanish

Complaint Assistance: MTS Customer Service will assist with writing a complaint if the complainant is unable to do so.

In addition to your right to file a complaint with MTS, you have the right to file a Title VI complaint with the U.S. Department of Transportation:

United States Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
201 Mission St., Suite 1650
San Francisco, California 94105-1839

 

What happens to my complaint at MTS?


All complaints alleging discrimination based on race, color or national origin will be documented and an investigation will be initiated within 10 days of receiving the complaint. If additional information is needed, MTS will contact the complainant or their representative in writing. MTS will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint.


How will I be notified of the outcome?


MTS will make every effort to respond to Title VI complaints within 90 working days of receipt. MTS will send a final written response to the complainant and advise the complainant of his or her right to file a complaint externally. The complainant will also be advised of their right to appeal the response to federal and state authorities as appropriate.

 

Additional Resources

United States Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
201 Mission St., Suite 1650
San Francisco, California 94105-1839

California Department of Transportation
Office of Business & Economic Opportunity
Equal Employment Opportunity Program
Discrimination Complaint Investigation Unit
1823 14th Street, MS 79
Sacramento, California 95811
(866) 810-6346
http://www.dot.ca.gov/hq/bep/title_vi/t6_index.htm

 

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