| Customer Feedback Form | Submit Feedback | |
| Phone Numbers | ||
|---|---|---|
| Customer Service | (619) 557-4555 Monday-Friday: 8AM-5PM |
|
| PRONTO Support Center | (619) 595-5636 Monday-Friday: 7AM-7PM Sat: 10A-2P | Sun: Closed |
|
| Administrative Offices | (619) 238-0100 | |
| MTS Information and Trip Planning | (619) 233-3004 Monday-Friday: 5:30AM-8:30PM Saturday-Sunday: 7AM-7PM |
|
| Lost and Found | (619) 233-3004 | |
| MTS Access Paratransit | (888) 517-9627 (800) 921-9664 TTY/TDD: (800) 568-7097 Monday-Friday: 8AM-5PM |
|
| TTY/TDD (for persons with hearing impairments) | ||
| Southern San Diego County | (619) 234-5005 | |
| Northern San Diego County | (888) 722-4889 | |
| Security (MTS Security is available 24/7) | ||
| Call or Text | (619) 595-4960 | |
| InfoExpress | ||
| 24/7 Recorded Route/Schedule Information | (619) 685-4900 | |
| Fraud, Waste, and Abuse Line | ||
| For reporting frauds regarding MTS operations. To report online, visit our form here. | (619) 744-5920 | |
| Mailing Address & Administrative Offices | ||
| 1255 Imperial Avenue Suite 1000 San Diego, CA 92101 |
||
Ticket Vending Machine Refunds
If you are requesting a refund from a Ticket Vending Machine purchase, please mail this form and the original receipt to the address on the form. If you do not have a receipt, please call (619) 595-5636. Refunds will be reviewed and approved/denied based on the Terms and Conditions.