Customer Feedback

At MTS, we strive to provide a safe, reliable, and positive customer experience. We welcome your feedback regarding your experiences with our service through the form below, or by calling Customer Service (619) 557-4555 on weekdays from 8am-5pm; voicemail available after business hours.

If your concern/question requires a more immediate response, or for Lost and Found inquiries, we encourage you to contact our MTS Information and Trip Planning Office at (619) 233-3004. This office is open 5:30 a.m. to 8:30 p.m. Monday through Friday and 7:00 a.m. to 7:00 p.m. on the weekends.

Once received, your case will be assigned to the appropriate department for investigation within one to two business days. Once assigned, investigations are completed using a variety of tools including GPS vehicle tracking, on board video surveillance, and/or follow-up with the operator involved in the incident. Investigations can take up to ten business days. If you requested a follow-up call/email, Customer Service will contact you at the conclusion of the investigation. Please ensure you provide accurate date/time/vehicle information for your incident to ensure a timely investigation can take place.

*Please be sure to provide a valid email address when submitting your comments. MTS Customer Service may need to follow up to confirm details. Thank you.

Would you like us to follow up with you?
Contact you by