Customer Feedback Form Submit Feedback
Phone Numbers
Customer Service (619) 557-4555
Monday-Friday: 8AM-5PM
PRONTO Support Center (619) 595-5636
Monday-Friday: 7AM-7PM
Sat: 10A-2P | Sun: Closed
Administrative Offices (619) 238-0100
MTS Information and Trip Planning (619) 233-3004
Monday-Friday: 5:30AM-8:30PM
Saturday-Sunday: 7AM-7PM
Lost and Found (619) 233-3004
MTS Access Paratransit (888) 517-9627
(800) 921-9664
TTY/TDD: (800) 568-7097
Monday-Friday: 8AM-5PM
TTY/TDD (for persons with hearing impairments)
Southern San Diego County (619) 234-5005
Northern San Diego County (888) 722-4889
Security (MTS Security is available 24/7)
Call or Text (619) 595-4960
24/7 Recorded Route/Schedule Information (619) 685-4900
Fraud, Waste, and Abuse Line
For reporting frauds regarding MTS operations. To report online, visit our form here. (619) 744-5920
Mailing Address & Administrative Offices
1255 Imperial Avenue
Suite 1000
San Diego, CA 92101

Ticket Vending Machine Refunds

If you are requesting a refund from a Ticket Vending Machine purchase, please mail this form and the original receipt to the address on the form. If you do not have a receipt, please call (619) 595-5636. Refunds will be reviewed and approved/denied based on the Terms and Conditions.

Ticket Vending Machine Refund Form