In a recent survey, the number one issue for our riders is feeling unsafe and wanting more security officers. We hear you and your safety is our top priority. Our Security team has a ton of improvements in store for 2024.
Faster Response
Have concerns during your ride? Call or Text us. We have ONE number to use for contacting our Security team for help. We also have an updated system behind the scenes which allows our security officers to respond quicker. Bonus! You can send in photos or video, too.
CALL OR TEXT
619-595-4960
Better Coverage
We’re adding more Security Officers! Feeling safe can immediately be improved with a stronger presence of security officers throughout our system. We’re adding 34 more Code Compliance Inspector (CCIs) over the next few months. This will boost the total number of Officers patrolling our system from 56 to 90 – a 60% increase!
Better Visibility
Increasing security “train teams” on Trolley lines from 5-6 teams per shift to 8-10 teams per shift. This will help increase visibility of security officers on all three Trolley lines.
More Patrols on Buses
Doubling the Bus Enforcement security team to help extend security presence further than major transit centers and Trolley lines.
Better Presence Without Visibility
Doubling the number of officers on the plain-clothes security team to increase the security patrols even when uniformed officers are not visible.
Offering a Helping Hand
Boosting the Homeless Outreach team coverage to seven-days-a-week to better help those in need of social services.
Expanding Coverage
Adding and staffing security outposts at busy transit centers like San Ysidro, 12th & Imperial and El Cajon so officers spend more time on the system and less time traveling to/from headquarters.
