Introducing mTicket: Trolley Passes on your Phone!

 


Say goodbye to waiting in line at ticket vending machines or ticket booths. Now, buy your Trolley day pass instantly on your phone—anywhere, and even days in advance! During this pilot period, mobile ticketing is only available for Chargers and Aztecs football games and other select special events.

Great news for football fans: Your mTicket doesn't just speed the buying process, it also speeds the boarding! Skip the long Trolley lines at Qualcomm Stadium after the game by using our specially marked mTicket Express Lane.





  How to buy an mTicket
First time buying an mTicket? Here's how easy and fast it is! (And after your first purchase, the process is even faster.)
 
Download the free MTS mTicket app from the Apple App Store or Google Play.
Open the app. To buy an mTicket, press "Buy Tickets."
     
Select the pass listing with the correct event date and quantity that you'd like to purchase.
Click "New card."
     
Enter in your credit or debit card details.
Press "Pay Now."
     
You'll see a screen confirming that your transaction is complete. To use the pass immediately, press "Go to Ticket."
Press "Activate" to activate your pass.
     
Your phone is now your ticket! Just scan the barcode when asked...
... or press "View ticket" to see the visual validation version of the ticket.

 

*If you purchase passes for multiple people on your phone, please note that the entire group must ride together with the holder of the mobile ticket.

 

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  Frequently asked questions

 


Where can I use mobile ticketing?


MTS mobile ticketing is available for select special events, including all Chargers and Aztecs games. Events for which mobile ticketing is available will be shown at sdmts.com and via the product list available once you click “Buy Tickets” in the MTS mTicket application.


What types of tickets can I purchase with mobile ticketing?


Initially, only Trolley Day Passes will be available for purchase via mobile ticketing. Trolley Day Passes sold within the application will be valid on MTS Trolley for the entire service day for which they are sold.

Is there an additional cost when using mobile ticketing?


Trolley Day Passes purchased through the mTicket application cost $5.50. Mobile ticketing will provide a discount for customers who traditionally purchase event tickets from on-site staff at Trolley stations or for people purchasing tickets without a Compass Card at ticket machines. Customers who have a Compass Card can purchase Day Passes at ticket machines for $5.


Do I need a Compass Card to use mobile ticketing?

No, you do not need a Compass Card to use mobile ticketing. The MTS mTicket application is a new, innovative ticketing option for MTS.

 

If I am traveling with friends and family, can I purchase more than one ticket on my phone?

Yes, customers will be able to purchase more than one ticket as part of one transaction. To purchase MTS mTickets for multiple riders, select the number of tickets you wish to purchase from the product list. The entire group must ride together with the holder of the mobile ticket.

 

How and when do I need to activate my mobile ticket?


You can activate your MTS mTicket at any time on the day of travel before boarding the Trolley. Have your activated mTicket ready to show to code compliance officers when asked.


How long does my mobile ticket stay active?

Your mobile ticket will stay active for the entire service day(s) for which it is valid. This includes late-night trips on the posted timetable that occur after midnight.

 

What if I am having technical problems with the mobile ticketing application?

If you encounter any technical problems or errors, please email us anytime at mTicket@sdmts.com or call 619-233-3004, Monday–Friday: 5:30 am–8:30 pm., Saturday-Sunday: 7 am–7 pm. Please include your application ID in all requests. This can be found within the application under Help > App Info.

 

Are there any fees for using mobile ticketing?

The mTicket app is free to download from MTS. When using the application, please be aware that mobile service providers set their own prices for data and usage. The MTS is not responsible for any mobile carrier data charges that a customer incurs as a result of purchasing a mobile ticket or downloading the mobile application.

 

What happens if I lose my smartphone or buy a new smartphone?


If you lose or purchase a new phone, you can transfer your tickets to your new device. To do so, please email us anytime at mTicket@sdmts.com or call 619-233-3004, Monday–Friday: 5:30 am–8:30 pm, Saturday–Sunday: 7 am–7 pm. Please include your application ID in all requests. This can be found within the application under Help > App Info.



Are receipts available for my mobile ticketing purchase?

Receipts are available through email for all mobile tickets. Simply enter your email address when purchasing a ticket and we will automatically email you a receipt. If you do not receive a receipt, please contact us at mTicket@sdmts.com, and we can resend your receipt.

 

When do mobile tickets expire?

Mobile tickets expire at the end of the service day for which they are valid. Expired tickets will automatically move to the History tab under “My Tickets.”

 

If I lose cell phone service while trying to use my ticket, will my mobile ticket still work?

Mobile tickets do not need cell phone service to be displayed; however, service is needed to purchase a ticket. You must purchase your ticket before boarding the Trolley (mTickets can be purchased in advance and activated any time before you board the Trolley on the day of travel). If you lose cell phone service after boarding the Trolley, you will still be able to activate and display purchased tickets. You will not be able to make any purchases or changes until your cell phone service is restored.

 


What happens if my smartphone battery dies before I show my mobile ticket?


You are responsible for keeping your smartphone charged while riding with a mobile ticket. You MUST pay the cash fare if your smartphone is not working, so please plan accordingly.



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