MTS has upgraded to the PRONTO fare system and your Lifetime/Retiree transit pass needs an upgrade, too. You will no longer show a badge, but instead will use the PRONTO mobile app that MTS will load with your retiree transit pass. To get started, retirees must complete this survey.
Please be prepared to provide the following items when completing the survey. You will need to provide each of the following items for you and your eligible spouse/domestic partner (if registering).
- PRONTO virtual card number/s. Create a PRONTO mobile account to obtain a virtual card number. Separate accounts must be created for you and your eligible spouse/domestic partner
- A photo or digital copy of your lifetime badge (or similar)
- A photocopy of your ID
- A recent digital photo
- Marriage certificate (only required for eligible spouse/domestic partner enrollments)
Start the Retiree Transit Pass survey here.
Need in-person assistance? Please call the 9th floor HR desk at (619) 557-4598 to schedule an appointment.
TO ACCESS YOUR RETIREE PASS:
- Download the PRONTO application on your Apple or Android device.
- Sign-up for an account using your personal email address.
- Create a virtual card under the "Use" tab. Note the virtual card number and then complete this survey.
For visual step-by-step instructions, please download this MTS Retiree Transit Pass Guide.
Retirees and dependents will only need to go through the verification process once. Please allow up to ten (10) business days for your application to be processed. Once approved, you will receive an email notification that your Retiree Pass has been added to your PRONTO Virtual card. To start using your MTS Retiree and/or Dependent Pass with PRONTO, simply scan the app QR code at a validator before boarding the Trolley, or when boarding the bus.
Retiree Transit Pass - How to & FAQ
ERD Program Rules
Retiree Dependent Transit Pass
For retiree dependent passes, please have your eligible spouse/domestic partner create a PRONTO account (using their own email address) and provide you with their virtual PRONTO card number (which will be needed to input into the survey). Then retirees must complete this survey. Once approved, eligible spouse/domestic partners will receive an email with directions to download the pass.
How to obtain your eligible spouse/domestic partners's transit pass:
- Download the PRONTO app with your eligible spouse/domestic partner's email address
- Create a virtual card in the eligible spouse/domestic partner’s mobile app account under the "Use" tab (you will need the virtual card number for step 3)
- Complete the following survey to request your eligible spouse/domestic partner's pass: https://www.sdmts.com/form/pronto-pass-request
For visual step-by-step instructions, please download this MTS Retiree Transit Pass Guide.
Please allow up to ten (10) business days for your application to be processed. Once approved, you will receive an email notification that your Retiree Dependent Pass has been added to your PRONTO Virtual card.
Retiree Transit Pass - How to & FAQ
Request for a Physical PRONTO Card
Eligible retirees and dependents are required to use the PRONTO app to access this benefit unless they are unable to do so (i.e., do not have access to their own smartphone and/or email address). To request a physical card for use in in the ERD program:
- Complete online Retiree Pass Survey
- Complete this form including all required signatures
- Submit via email to jobs@sdmts.com or via mail to MTS Human Resources, 1255 Imperial Avenue, STE 1000, San Diego, CA 92101
