If you have a complaint about the accessibility of our transit system or believe you have been discriminated against because of your disability, you can file a written complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.
For written complaints, please include:
- Your name, address and contact information (telephone number, email address)
- For accessibility complaints: time, date, location and reason you believe we are not accessible to persons with disabilities
- For complaints relating to alleged discrimination based on disability: time and date of incident, what happened and who was responsible
- The location, Trolley or bus vehicle number and/or route if applicable
We record video in our facilities, buses and Trolleys that we will use to investigate your complaint. The retention period for this footage is 7-21 days, the sooner we receive your complaint, the more likely it is that we can review any footage related to your incident.
You can send your complaint to:
If you are unable to complete a written complaint due to a disability or limited English proficiency, we can provide assistance upon request. Contact Samantha Leslie, Staff Attorney – Regulatory Compliance, at 619.557.4539 or Samantha.Leslie@sdmts.com.