Resolve your MTS Fare Citation
Effective September 1, 2020, certain fare violation citations may be resolved with MTS through a Diversion Program. Participating in the Diversion Program can save you money and time. You may be eligible to avoid court and receive a reduced penalty by resolving this citation directly with MTS. MTS will not submit your fare citation to court if you perform one of the below options.
Eligibility Requirements:
-
Type of Violation: Only fare violation citations are eligible for Diversion Program. This includes: MTS. Ord. 2, Pen Code 640(c)(1), Pen Code 640(c)(2)). If your citation lists two (2) or more violations or violation Pen Code 640(c)(3) “misuse of reduced fare”, then the citation is not eligible for Diversion Program.
- Date of Citation: Issued on or after September 1, 2020. Any citations issued before September 1, 2020 are not eligible for Diversion Program.
You can resolve your citation with MTS by paying a reduced fine of $25 within 120 days.
- Pay in Person
- Pay $25 (cash, credit card, or check/money order payable to "MTS") in person at the Transit Store at 1255 Imperial Ave, Ste. 100A, San Diego CA 92101. ID is required with check and credit card payments.
- Complete this form (Spanish) and bring with you to Transit Store, along with a copy of your citation (your citation will be handed back to you after processing by Transit Store staff).
- Payment must be received by MTS within 120 days of the issuance of the citation.
- If successfully processed, you will receive a letter or email confirming your citation has been voided.
- Pay by Mail
- Pay $25 (check or money order payable to "MTS" only) by mail. Cash is not accepted by mail. Please write the citation number on the check.
- Complete this form (Spanish) along with a copy of your citation and a check or money order, and mail to:
MTS Transit Store, 1255 Imperial Ave, Suite 100A, San Diego CA 92101. - Payment must be received by MTS within 120 days of the issuance of the citation.
- If successfully processed, you will receive a letter or email confirming your citation has been voided.
You can resolve your citation by completing 3 hours of community service within 120 days.
- San Diego Food Bank
- Schedule a 3 hour shift at San Diego Food Bank through their website: sandiegofoodbank.org
- When registering online, make sure to include your citation number in the requested field. When you arrive at San Diego Food Bank alert the Volunteer Coordinator you are performing community service for MTS. San Diego Food Bank will then email proof of your participation directly to MTS.
- The 3 hour shift must be completed within 120 days of issuance of citation.
- If successfully processed, you will receive a letter or email confirming your citation has been voided.
- Homeless Court Program Provider (e.g. Father Joe’s Villages)
- Schedule a 3 hour shift with a Homeless Court Provider by emailing sandiego@homelesscourtprogram.org or by calling 619.717.6101.
- When scheduling, alert staff you are performing community service for MTS. Homeless Court will then submit proof of your participation directly to MTS.
- There are no eligibility requirements to participate with a Homeless Court Program Providers. Anyone may participate.
- The 3 hour shift must be completed within 120 days of issuance of citation.
- If successfully processed, you will receive a letter or email confirming your citation has been voided.
You may request a written appeal within 15 days with proof of valid fare or that ticket machine was broken.
Appeals must be requested within 15 days of when you citation was issued.
- You can submit your appeal online or mail/drop off at Transit Store
- Option 1: Submit your appeal online
- Option 2: Alternatively, you may mail or drop off your Appeal Request at the Transit Store (1255 Imperial Ave, Suite 100A, San Diego CA 92101) using the Limited Appeal Form (Spanish).
- Acceptable proof of valid fare include:
- Providing Compass Card number, providing Compass Cloud Receipt Order number, or providing date, time and location of where you purchased a paper ticket.
- If appealing due to a broken ticket machine, provide the date, time and station where the ticket machine was not working properly.
- MTS will review your request.
- If the appeal is granted, your citation will be voided and not sent to court. MTS will send you confirmation that your citation has been voided.
- If the appeal is denied, MTS will send you notice that your citation is denied and that your citation will continue to be held by MTS until 120 days from the date of issuance of the citation. You may still pay a reduced fine of $25 or complete 3 hours of community service within 120 days from date of issuance of citation in order to void the citation.
If you do not complete the above options within the prescribed time, MTS will submit your citation to San Diego Superior Court for adjudication. Once filed in court, the presumptive fine is about $192 (including court fees) or more. Additional fines may be assessed for failure to appear or failure to pay by the required date. After submitting the citation to court, MTS has no control or discretion over how the citation will be adjudicated and processed.
Late Completion of Diversion Program
MTS wants to help individuals avoid the impacts of the court system. MTS will accept late completion of the Diversion Program, so long as participation occurs on or before the notice to appear date, which can be found at the bottom of your citation. How MTS can help with your court case depends on how close the notice to appear date is. The following table explains your options.
|
TIMELINE |
ACTION TO BE TAKEN |
DESCRIPTION |
|---|---|---|
|
Timeline: At least 2 weeks or more before the Notice to Appear Date |
Action to be taken: Upon completion of Diversion Program, MTS will file Motion to Dismiss with court. |
Description: MTS cannot guarantee the Judge will grant the Motion to Dismiss. It is your responsibility to check the status of your case with the court (contact information for the court is below). |
|
Timeline: On or less than 2 weeks before the Notice to Appear Date
(2 options) |
Action to be taken: 1. Upon completion of Diversion Program, you can request an extension with the Court. |
Description: If date to appear extension is granted, notify MTS and MTS will file a Motion to Dismiss, so long as new notice to appear date is at least 2 weeks away or more. MTS cannot guarantee the Judge will grant the Motion to Dismiss. It is your responsibility to check the status of your case with the court (contact information for the court is below). |
|
Action to be taken: 2. Upon completion of Diversion Program, you can request a trial with the Court. |
Description: MTS will provide you with a Request for Dismissal letter that you can show directly to the Judge at the trial that states that you have completed the MTS Diversion Program and thus MTS requests that the court dismiss the citation. In addition, a subpoena will be issued by the court ordering the MTS Code Compliance Inspector (CCI) to appear at the trial. The CCI will also notify the Judge that you have completed the MTS Diversion Program and that MTS requests dismissal of your citation. |
If MTS receives notice that the Motion to Dismiss was denied or that you were found guilty of fare evasion despite late completion of the Diversion Program prior to your notice to appear and/or trial date, MTS will attempt to refund your $25.00 payment to the mailing address provided on the Diversion Program Payment Form. You may also directly request a refund by emailing DiversionProgram@sdmts.com or by calling 619-557-4522 if you can show proof that despite late completion of the Diversion Program, the Motion to Dismiss was denied or that you were found guilty.
Post-Conviction Relief
If your court case has already been adjudicated and you were found guilty of fare evasion, there are various post-conviction relief measures you can participate in to help reduce the fees/fines owed to the court and/or clear your record. The following table explains your options.
|
TIMELINE |
ACTION TO BE TAKEN |
DESCRIPTION |
|---|---|---|
|
After Notice to Appear Date* or if found guilty of fare evasion by the court
*If you failed to appear by your notice to appear date, the court may have additionally charged you with failure to appear, adding additional court fees and fines.
|
Action to be taken: You can request Financial Assistance from the court |
Description: If you have a financial hardship or inability to pay the court fines, you may be able to request that the court provide a payment plan, give a time extension, reduce the fine amount, or allow community service in lieu of the fine. Even if your case has been referred to collections, you may still request an ability-to-pay determination. Information on how to properly submit this request to the court can be found at sdcourt.ca.gov or by googling “SD court financial hardship”. |
|
Action to be taken: You can participate in the Homeless Court Program |
Description: You may be eligible to receive help with your court case, fines, or fees through the Homeless Court Program. If you participate and meet the requirements of an approved Homeless Court Program Provider (e.g. Social Service organization), your court case may be resolved through the Homeless Court. Visit homelesscourtprogram.org or call 619-717-6101 for more details. |
|
|
Action to be taken: You can participate in the Fresh Start Program |
Description: Your citation may be eligible for dismissal or expungement through the Fresh Start Program. Eligibility generally requires: that it has been one (1) year after your conviction for a fare evasion citation; you are not on probation, under supervision, or serving a sentence for any other case; and you are not currently charged with any other offenses. For further details about the Fresh Start Program, email Fresh.Start@sdcounty.ca.gov. |
Court Contact Information
There are multiple divisions of the San Diego Superior Court. Which court divisions your citation was sent to depends on where you were issued a citation. To identify which court your citation was sent to, please view the bottom of your citation to see which court division has been marked. The following table provides the contact information for each court division if you want to check on the status of your case, ask for an extension, request a trial, or you have any other court-related questions.
|
COURT DIVISION |
PHONE |
ADDRESS |
|---|---|---|
|
San Diego Traffic Court |
858-634-1800 |
6950 Clairemont Mesa Blvd, San Diego CA 92123 |
|
South County Court |
619-746-6200 |
500 3rd Ave., Chula Vista, CA 91910 |
|
East County Court |
619-456-4100 |
250 E. Main St., El Cajon CA 92020 |
|
ONLINE COURT CITATION LOOKUP |
|---|
|
ONLINE COURT CITATION LOOKUP |
Feedback Requested
The Diversion Program is a new, pilot program for MTS. Your feedback on whether this FAQ on late completion of the Diversion Program provided clear, understandable information is important for MTS to receive. Also, if you had positive or negative experiences at the court trying to prove your successful completion of the Diversion Program and have your citation dismissed, we would also like to hear about this experience too. Please contact the MTS Diversion Program at DiversionProgram@sdmts.com with your feedback.
If you have multiple fare evasion citations, even if the citations have passed the 120-day deadline, MTS can work with you on establishing an individualized plan to resolve your citations. This could include: reducing the total number of community service hours to complete, or allowing participation in certain social service programs, as a way to resolve your citations. Please email diversionprogram@sdmts.com or call 619-557-4522 to request further assistance with your citations.
If you have any questions, comments or concerns about the Diversion Program, please email diversionprogram@sdmts.com or call 619-557-4522.