PRONTO Online Application FAQ

Versión en Español

Starting December 2023, riders will have a new, convenient option to apply for a reduced fare! If you are a Senior, Youth, Disabled or Medicare rider, you can use the PRONTO Reduced Fare Online Application to provide your proof of eligibility for reduced fares (starting early December). (See if you qualify for a reduced fare here.) 

Login to your PRONTO account to access the online application form.

Please note: The MTS Transit Store and NCTD Customer Service Centers will remain available for applying in-person for those who prefer that option. The online application is an additional option for riders to access reduced fares on MTS and NCTD!

NOTICE FOR EXISTING REDUCED FARE PRONTO CARD HOLDERS: Riders who received reduced fare eligibility via the MTS website, received a PRONTO card at an outreach event or converted their eligibility status over the phone between July 2021-November 2023, were given temporary eligibility. As such, those riders are required to provide proof of eligibility to retain their reduced fare status before June 30, 2024. Failure to provide proof of eligibility before the deadline (June 30, 2024) will result in loss of reduced fare status and will default to the Adult fare category.

Frequently Asked Questions

1. What is the PRONTO Reduced Fare Online Application?
2. What do I need in order to use the Reduced Fare Online Application?
3. Who needs to provide proof of eligibility for a reduced fare?
4. I have a PRONTO Photo ID Card, do I need to provide my proof of eligibility?
5. Why are MTS and NCTD requiring verifying eligibility for reduced fare passes?
6. How do I check if my reduced fare eligibility status is temporary or verified?
7. I have a temporary SDM or Youth card or app account. When do I need to verify my eligibility by?
8. What are the benefits of providing my proof of eligibility for a reduced fare?
9. Applying In-Person or Online: Which is a better fit for me?
10. How do I use the PRONTO Reduced Fare Online Application to apply for (or verify) a reduced fare?
11. I am a Youth rider. How do I use the online reduced fare application?
12. How long does it take to get approved for a reduced fare through the PRONTO Online Application?
13. I submitted my PRONTO Online Reduced Fare Application. How do I check the status of my application?
14. I’m trying to use the PRONTO Reduced Fare Online Application, but it’s not working. What do I do?
15. I received temporary reduced fare approval (online, over the phone, at outreach, etc.). How long will my PRONTO reduced fare temporary status be valid?
16. Once approved, how long will my reduced fare status be valid?